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At 965bet, your account data belongs to you. This policy explains what we collect when you use our platform, how we store it, and the steps you can take to review or update your records — access depends on your local law and eligible regions.
When you open an account with 965bet, we collect the information needed to run your wallet, process transactions through Nagad and Bank Transfer, and keep your account secure. This includes your registration details, device identifiers, session activity, and transaction records tied to your account wallet. We do not sell your personal data to third parties, and we do not share it beyond what is required to operate the services you use. Data is retained for as long as your account remains active and for the period required under applicable regulations — the exact duration depends on the jurisdiction governing your access. If you fund your account via Nagad or Bank Transfer, the payment provider processes that transaction under its own terms; we receive only the confirmation and reference data needed to credit your wallet. Cookies and similar technologies are used to keep your session active, remember your preferences, and measure how pages load on your device. You can manage cookie preferences through your browser settings at any time. Any material change to this policy will be communicated through your account notification area before it takes effect. Continued use of the platform after that notice constitutes acceptance of the updated terms. For questions about how your data is handled, the support routes listed on this page are the right starting point.
Transaction reference data from Nagad payments is stored only to reconcile your account wallet. The full payment flow is governed by Nagad's own terms.
Bank Transfer records are retained for reconciliation and regulatory compliance. We hold only the reference and amount data, not your full banking credentials.
Your wallet balance and transaction history are visible inside your signed-in account area. You can review every credit and debit from the transaction log.
Not every service you reach from 965bet falls under this policy. Understanding the boundary helps you know where to direct a data question and what protections apply to each part of your experience.
Login activity, session tokens, device fingerprints and account settings are fully within scope. We control this data and you can request a review or correction through the support routes on this page.
Wallet credits and debits processed through Nagad or Bank Transfer are within scope for the reference data we hold. The payment provider's own privacy terms govern the data they process on their side.
Pages, game lobbies and promotional notices served directly from 965bet are within scope. Cookies used to deliver this content are described in the details section above.
Links to external sites, game studio platforms or payment provider portals fall outside this policy once you leave our domain. Check the relevant third-party policy for data handling on those services.
You have concrete options for managing the data tied to your 965bet account. Reviewing your transaction history is straightforward — open the account wallet section after signing in and every Nagad or Bank Transfer record is listed there with date, amount and reference. If a detail in your profile is incorrect, the account settings page lets you update contact information directly. For anything that requires our involvement — a data correction we need to action on our side, a question about retention, or a request to understand what records we hold — the support routes below are the right path. We aim to respond to data queries through the same channels we use for account support. Eligibility to exercise specific rights may depend on the regulations that apply in your region; where local law grants additional rights, we will honour them within the scope of what the platform can action.
Sign in and open the transaction log in your account wallet to see every deposit and withdrawal reference, including Nagad and Bank Transfer entries.
Update your registered contact information directly from the account settings page. Changes take effect immediately in your profile.
Use the live chat or email route listed in the support section to ask about what data we hold, how long we keep it, or to request a correction we need to make on our side.
For account closure or a formal data request, contact support with your registered account details. We will confirm receipt and follow the process applicable to your region.
If you have a question about your data or want to action a right under this policy, the routes below connect you to the team that handles account and privacy queries. Use the channel that suits you — responses go back through the same route you used.
Open the chat widget from any page while signed in to reach account support directly. Use this route for quick data questions or to start a correction request.
Send your query to the support email address shown in your account area. Include your registered account reference so we can locate your records without delay.
The help section inside your signed-in account lists common data and privacy questions with step-by-step answers. Check there first for self-service options before raising a ticket.
Security and transparency are built into how we run account data at 965bet. Here is what that looks like in practice across the areas that matter most to you.
Account and transaction records are stored on secured infrastructure with access controls limiting who can view them internally. Retention periods follow applicable regulatory requirements for your region.
We use session cookies to keep you signed in and preference cookies to remember your settings. You can clear or block cookies through your browser at any time; some features may not work without session cookies.
Your account is protected by password authentication. We recommend using a unique password and reviewing your active sessions from the account security page if you notice unexpected activity.
When this policy changes in a material way, a notice appears in your account notification area before the change takes effect. The updated version is always available on this page.
These are the questions we hear most often about data, account records and your rights on 965bet.
We collect the registration details you provide, your device identifiers, session activity and transaction references from payment methods like Nagad and Bank Transfer. We use this to run your account wallet and keep your session secure.
Yes. Sign in and open the transaction log in your account wallet to review every deposit and withdrawal reference. Your profile and contact details are visible in account settings. For a broader data summary, contact support through live chat or email.
We retain data for as long as your account is active and for the period required under the regulations that apply to your region. The exact duration depends on local law. You can ask our support team for details relevant to your account.
We do not sell your data. We share only what is necessary to operate the services you use — for example, a transaction reference with Nagad or Bank Transfer to reconcile your wallet. Each payment provider handles that data under its own privacy terms.
Contact details you can update yourself in account settings. For corrections that require action on our side — such as a name or identity record — contact support via live chat or the email address shown in your account area with your account reference.
Access and the rights available to you depend on your local law and eligible regions. Where local regulations grant specific data rights, we honour them within the scope of what the platform can action. Contact support if you have a region-specific question.