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These terms set out the rules that apply when you open and use a 965bet account — covering how your account works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the eligible regions we serve.
By creating an account on 965bet, you confirm that you have read and accepted these terms in full. These terms form the entire agreement between you and 965bet for use of the platform, and they apply to every action taken through your account — including placing bets, requesting withdrawals, contacting support, and managing your wallet settings. Where local law in Bangladesh restricts or conditions access to online betting services, those laws take precedence. We do not override local legal requirements, and eligibility always depends on your specific region and applicable law. Transaction activity processed through Nagad or Bank Transfer is subject to the same terms as all other account activity. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you believe your account has been accessed without your authorisation, contact our support team immediately through the published channels. We may update these terms from time to time; continued use of the platform after any update means you accept the revised version. The date of the most recent update is shown at the foot of this page.
These terms apply specifically to your 965bet account and the services accessible through it. Understanding where this policy begins and ends helps you know when to look here and when a separate route applies.
Terms apply fully to account creation, login, session activity and account closure. Any action you take while signed in — whether in the casino lobby, sports section or account settings — falls within this policy.
Deposits and withdrawals processed through Nagad or Bank Transfer are governed by these terms. Transaction records visible in your account history reflect activity under this agreement.
Game content supplied by studios such as PlayStar, Spadegaming and CQ9 is made available through 965bet but is subject to each studio's own technical terms. We are responsible for account-level access, not for individual game mechanics.
External links, payment processors and identity verification providers operate under their own policies. Our terms do not extend to those services, and we are not liable for their conduct or availability.
These terms are not just obligations — they also set out what you are entitled to do. You can review your full transaction history at any time from the account wallet section; every deposit and withdrawal processed through Nagad or Bank Transfer appears there with a timestamp and status. If a detail on your account — such as your registered contact information — is incorrect, you can update it directly in the account settings area by following the fields shown. For anything that cannot be changed from within the account panel, raise a support request through the published contact route and we will handle the correction on our end. If you disagree with how a term has been applied to your account, you have the right to raise a formal query; our support team will provide a written response. These rights exist alongside your responsibilities under these terms, not instead of them. Eligibility for all of the above depends on your account being in good standing and your use being lawful in your region.
Open the transaction history in your account wallet to see every deposit and withdrawal, including those processed through Nagad and Bank Transfer, with full status detail.
Update contact information and account preferences directly in the account settings panel. Follow the fields displayed; if a field is locked, submit a correction request via support.
If you believe a term has been applied incorrectly to your account, contact support through the published route. We respond in writing so you have a clear record of the outcome.
Account closure and data-related requests can be submitted through the support channel. We process these in line with these terms and the applicable requirements for your region.
If you have a question about these terms — how they apply to your account, a specific transaction, or a decision we've made — use the contact routes below. We only list channels that are currently active and staffed. Do not share your password or full payment credentials through any of these channels.
Access live chat directly from your signed-in account page. Use this route for urgent account or transaction queries related to these terms.
Send a written query to the support email address published in the Help section of your account. Email is the appropriate route for formal policy disputes or correction requests.
The Help Centre in your account area covers common terms questions and links to the relevant policy sections. Check there first before raising a support ticket.
Your account security and data are managed in line with these terms. Here is how each area works in practice so you know what to expect.
Account data — including transaction records from Nagad and Bank Transfer — is stored for as long as your account is active and for the retention period required by applicable rules. You can request a summary of data held on your account through the support email route.
We use session cookies to keep your account signed in and to remember your preferences between visits. You can manage cookie settings through your browser. Disabling cookies may affect how some account features load on mobile.
You are responsible for keeping your password confidential. We will never ask for your password via chat or email. If you suspect unauthorised access, use the account recovery steps shown on the login page immediately.
When these terms change, we update the version date at the foot of this page. For material changes, we aim to notify you via the contact address registered on your account before the new version takes effect.
These are the questions we hear most often about how the 965bet terms and conditions apply to your account. If your question is not covered here, the support routes in the section above are the right next step.
Yes. Every transaction processed through your account — whether via Nagad or Bank Transfer — is covered by these terms. Your transaction history in the account wallet shows the status and details of each one.
Continued use of your account is treated as acceptance of the current terms. We recommend reading them in full, particularly the sections on account eligibility and transaction rules, so you understand what applies to your account.
We update the version date shown at the foot of this page whenever the terms change. For significant updates, we aim to send a notice to your registered contact address. Using the account after an update means you accept the revised terms.
Submit your dispute in writing through the support email address published in your account Help section. We will respond in writing with the outcome and the reasoning, so you have a clear record you can refer back to.
Yes. Access and eligibility depend on your local law and the regions we currently serve. Where Bangladesh law places conditions on online betting, those conditions apply. Check the eligibility section of your account or contact support if you are unsure.
These terms govern your account — deposits, withdrawals, login and account management. Game-level mechanics for content from studios like Spadegaming or CQ9 are set by those studios. We are responsible for your account access, not for individual game rules.